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WhatsUp Gold FAQs

Quick answers about features, upgrades, licensing, training and system requirements. Need tailored guidance? We’ll help you right‑size editions and plan upgrades.

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Frequently Asked Questions

Quick answers about WhatsUp Gold, upgrades, licensing, and more.

Progress WhatsUp Gold is IT infrastructure monitoring that helps you find and fix problems quickly via out-of-the-box discovery, intuitive workflows, and integrations. The interactive topology map shows availability and performance for everything on your network—on-prem and in the cloud.

It surfaces issues before users notice via discovery, dashboards, and alerting. Flexible notifications (email/SMS/chat) plus automated actions reduce MTTA/MTTR and keep services healthy across on-prem and cloud environments.

Monitor more with one tool: devices, systems, traffic, apps, wireless (incl. Meraki), VMs, servers, configs, AWS/Azure, storage, SSL certs.

More out-of-the-box: discovery methods, scheduled reports, prebuilt dashboards; integrations for ServiceNow, OpsGenie, MS Teams, Flowmon; REST API.

At-a-glance visibility: an interactive topology map with dependency/context overlays and workflows launched directly from the map.

Advanced discovery builds an interactive map and applies device roles, so teams can get visibility fast. Notifications can route through email, SMS, Teams or Slack. Many customers “set it and forget it” until an administrative task or alert requires attention.

  • Certificate Discovery & Monitoring with 30-day expiry alerts
  • Device Template improvements for easier auto-monitoring after discovery
  • Log Management custom ingestion filters to cut noise and storage
  • Ongoing updates to security, ease-of-use & integrability
Need upgrade guidance? Contact sales.

Most customers on supported versions can upgrade directly; older versions may need an intermediate step. We’ll review your environment, map SKUs/editions, and assist with upgrades. Talk to an expert.

Yes—upgrades typically require an active agreement. If yours has lapsed, we can help you renew and choose the right path forward. Contact sales.

  • More functionality with less customization
  • Actionable insights from new features and UI updates
  • Security updates and hardening

From quick starts to deeper admin courses—options are available. If you want recommendations for your team, contact us.

Supported Microsoft Windows Server versions now include recent releases. For a tailored readiness check, talk to us.

IT Role Benefits
IT Directors Reliability, capacity and performance at scale; meet/exceed SLA, MTTA/MTTR; operate efficiently within budget.
Network Admins End-to-end visibility, automated discovery + topology, customizable alerting/dashboards/reports.
System Admins Context across physical/virtual/app tiers, faster troubleshooting and inventory, VMware/Hyper-V visibility.

Subscription: Business, Enterprise, Enterprise Plus.

Perpetual: Premium, Total Plus.

We’ll right-size monitors, add-ons and editions for your environment.

Prefer a guided demo or a hands-on trial? We can set up either and advise on configuration. Contact sales.

Customers with active support can access product downloads via the Progress Community. Not sure where to go? We can help.

You can usually reinstate or renew and then upgrade. We’ll outline the cleanest path back to current. Chat with sales.

Resources

WhatsUp Gold Overview
PRODUCT OVERVIEW

WhatsUp Gold Overview

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What’s New in WhatsUp Gold
WHAT’S NEW

Recent Highlights & Improvements

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WhatsUp Gold 360
WUG 360

Bridging the Hybrid-Cloud Gap

Learn More

Still have questions?

We’ll map your environment, editions and upgrade path.

Request a quote