Progress WhatsUp Gold Total
Essential Network Monitoring for Small and Mid-sized Business
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Overview:
Progress WhatsUp Gold Total Edition is powerful, easy to try, buy and use software that makes unified application, server and network monitoring easy.
Your IT team gets the control, insight and automated resolution needed to:
- Find and fix problems before your users are impacted
- Automate discovery, mapping, monitoring and alerting, inventory and reporting
- Monitor wired and wireless devices
Network Monitoring Software
Get at-a-glance up/down status and performance information for network devices, servers, storage and wireless - whether in the cloud or on-premises. Expand your management tool kit by adding proactive monitoring for network traffic, applications, virtual environments and device configurations – all through the same intuitive interface.
Up/Down Availability and Performance. At-a-Glance.
See what's up and what's down instantly. Get complete visibility to the status of network devices, systems and applications whether they are in the cloud or on-premises. Receive proactive notifications through SMS, email, web or Slack so you know about developing issues before users report them.
Features:
Automatically Discover and Map Your Entire Network
See connectivity and dependencies
See network devices, servers, virtual, cloud and wireless environments in context. Click on any device to get immediate access to a wealth of related network monitoring settings and reports. See how everything is connected and get answers faster. WhatsUp Gold creates a detailed interactive map of your entire networked infrastructure.
Monitor Network Health with Customizable Alerts
Know about problems before users call
Use out-of-the-box thresholds set for common devices to generate alerts or adjust them for your needs. Define automated action policies to define what happens when a state change occurs including email alerts, SMS alerts, Slack alerts, service restarts, and web alarms. WhatsUp Gold's alert center and dashboards put you in control.
Drill-Down from Customized Dashboards
Get answers quickly and take action
Create dashboards for individual users or technology domains to provide the information you need to streamline troubleshooting or administration. Customize dashboards with reports for servers, applications, virtual, wireless, cloud and network traffic. Export or schedule report runs to share with your team or management.
Discovery & Network Mapping
WhatsUp Gold network monitoring begins with powerful Layer 2/3 discovery of devices and any networked server. Discovery and Mapping tools include:
- Scope of discovery determined by individual IP addresses, seed scan, IP address ranges, or subnets
- Easy to add credentials including SNMP, Windows domain administrator, ADO, Telnet/SSH, VMware, JMX and SMIS
- Scheduling for ad hoc or recurring discoveries
- Built-in, customizable device roles assign monitors based on device type
Network Monitoring & Alerting
Keep ahead of network performance and availability issues with powerful Active, Passive and Performance monitors and alerting features including:
- Active Monitors which poll devices for an up/down or yes/no response
- Passive monitors which include support for SNMP traps, Syslog, and Windows Event Logs from networked devices and servers
- Performance monitors using protocols such as SNMP, SSH or WMI to track utilization data of CPU, disk, memory etc.
- Get alerts via email, SMS, and web or alert the whole team via Slack.
Reporting and Dashboards
WhatsUp Gold’s reporting interface makes it easy to quickly collect, refine and deliver the information your IT team needs. Dashboard and reporting features include:
- Sorting, addition or removal of columns with a single click
- Timeframe or business hour filters (depending on report context)
- 'Pins' that apply filter choices to multiple reports
- An Overview Dashboard that displays up/down status with red-green bar charts
- Flexible scheduling and email distribution
- Report exports in multiple formats
Cloud Monitoring
Our Cloud Monitoring dashboards allow you to track cloud resource usage and billing and provide cost-justification to management. WhatsUp Gold automatically discovers, maps and monitors cloud environments including Amazon Web Services and Azure servers. Report and alert on the performance of every metric your cloud service provides through its API. As with all WhatsUp Gold data, this can be stored for years in order to track long-term trends - something impossible with the 60 or 90-day metrics most cloud providers support.
Monitor AWS and Azure Cloud Deployments
Have to support an IT environment that spans a mix of on-premises and cloud deployments? WhatsUp Gold automatically discovers, maps and monitors cloud environments including Amazon Web Services and Azure servers so you have visibility to your entire network all from a single interface. Track and receive notifications for every aspect of your cloud implementation that AWS and Azure provide through their API.
Alert on Cloud Resource Metrics
Generate a cloud dashboard that shows the up/down status of deployed machines. Generate alerts on any parameter you can track. Store data in WhatsUp Gold to track long-term trends - something impossible with the 60 or 90-day metrics most cloud providers support.
Monitor Billing Rates
Compare all of that with a pricing dashboard that monitors your expenditures throughout the month. Get alerts when you've exceeded a certain run-rate or threshold on cloud expenditures. Generate executive reports to justify cloud expenditures.
Add-On Modules:
Network Traffic Analysis
With the addition of Network Traffic Analysis, your network devices can send flow records to port 9999 on the WhatsUp Gold server. We support a wide variety of flow protocols including NetFlow, NSEL, sFlow, J-Flow and IPFIX and includes features like:
- A centralized view of network traffic data with built-in reports
- Top application reports using Cisco's NBAR classification data
- CBQoS reports for the details on class-based policies
Application Monitoring
Powerful application monitoring tools include the ability to record web transactions data to generate scripts and monitor the response times of web-applications. Quickly isolate the root causes of performance problems with features that include:
- Built-in, customizable monitoring profiles for Microsoft Exchange, SQL, SharePoint, and Active Directory
- Dashboard and reporting tools let you view the health of all the applications, individual application or troubleshoot at the component level.
Configuration Management
Support compliance requirements for HIPAA, SOX, FISMA and PCI DSS and other regulations. The Configuration Manager gives you a set of tools that will automate the process of backing up configurations for network devices that support Telnet or SSH. Other features include:
- Alerts for configuration changes (authorized or not)
- Audits that compare running configurations against defined policies
- Built-in scripts for SNMP string changes, user name adds/removals, configuration backups
Virtual Environment Monitoring
Virtual Monitoring gathers performance statistics for the host server and guest, maps out the virtual environment, and allows users to be notified based on information in event logs coming from the Hyper-V/VMware management server.
You can also discover management services (such as VMware vCenters) or individual hypervisors (Hyper-V, ESX/ESXi) running in an unmanaged environment. Using management services to discover virtual machines provides monitoring and logging continuity required in high-availability, fault tolerant or workload managed environments.
Failover Manager
Assure minimal monitoring downtime. Automatically switch WhatsUp Gold from a primary server to a standby server when the primary system is not functioning normally. The Failover Console displays primary server and secondary server data including:
- The machine's host server address
- Machine status states including: Active - currently polling the network, Standby - ready to assume network polling, Down - unable to perform network polling, or Unknown
Distributed Monitoring
Gain more visibility to remote networks. The distributed network monitoring feature extends the capabilities of WhatsUp Gold to multiple remote networks, allowing a central installation server and one or more remote installations.
Monitor remote installations from a designated central server. Leverage distributed reports to create remote site dashboard views. A number of remote installations can send data back to the central server creating a unified view for managing multiple remote networks.
What's New:
Monitor More of What Matters
WhatsUp Gold 2018 has a whole host of user-driven improvements that let you proactively monitor more of what matters and give you instant visibility into the status of your network environment.
AWS & Azure Performance Monitoring
WhatsUp Gold automatically discovers, maps and monitors cloud environments including Amazon Web Services and Azure servers. You can monitor, report and alert on the status and performance of every metric your cloud service collects via its own native API. Not only does this allow you to track cloud resource usage, it also allows you to track cloud billing and show this report on a simple dashboard. Use WhatsUp Gold to track long-term trends - something impossible with the 60 or 90-day metrics most cloud providers support.
Visibility to Interface Utilization
A new overlay provides a visual representation or ‘heat map’ of the status of links between your devices. With one click you can see which interface links are fine (green), becoming congested (yellow) or approaching capacity (red).
Enhanced Wireless Monitoring
WhatsUp Gold 2018 lets you monitor your wireless network in more detail with new monitors like radio type for better diagnostics. It also supports Cisco Meraki cloud-based wireless management and updates the wireless overlay with a clearer display of active SSIDs for each AP.
More At-a-Glance Visibility
Display at-a-glance network status with a new, interactive Overview dashboard. Identify and categorize your device icons with a library of 200+ new designs that can be applied via device roles. See a passive monitor indicator on device icons in the map view. Extend storage monitoring capabilities to the Dell Compellent family of devices. Broadcast alerts to the entire IT team with new Slack integration. WhatsUp Gold 2018 makes it easier than ever to find and fix problems fast across your entire network environment.
System Requirements:
Operating System Requirements
- For evaluation purposes, WhatsUp Gold operates on Windows Pro 7, 8.1, and 10. However, production level support requires Windows Server versions only. See below for supported Windows Server platforms.
- Installing WhatsUp Gold on a domain controller is not recommended or supported.
- If WhatsUp Gold is hosted in virtual environments, to prevent licensing issues, make sure that you assign a static MAC address to the virtual machine on which WhatsUp Gold is operating. Refer to your virtual machine software help documentation for information about assigning a static MAC address for the virtual machine.
- WhatsUp Gold requires quad-core processors @ 2.6 GHz (min). If you are installing WhatsUp Gold on a virtual machine, make sure that your guest VM has at least four CPU cores allocated to it.
WhatsUp Gold supports the following Windows Server platforms:
- Microsoft Windows Server 2016 Standard (WhatsUp Gold 2017 Service Pack 2 and later)
- Microsoft Windows Server 2012 R2 (64-bit) with Desktop Experience
- Microsoft Windows Server 2012 (64-bit) with Desktop Experience
- Microsoft Windows Server 2008 R2 (64-bit)
- Microsoft Windows Pro 7, 8.1, and 10 for product evaluation
Web Server Requirements
Web services are required for the web-enabled functionality and reporting provided by WhatsUp Gold:
| If you install WhatsUp Gold on: | IIS version 7.x | IIS version 8.x | IIS version 10.0 |
|---|---|---|---|
| Windows 7 Professional / Enterprise / Ultimate | |||
| Windows 8.1 | |||
| Windows 10 | |||
| Windows Server 2008 R2 | |||
| Windows Server 2012 R2 | |||
| Windows Server 2016 |
The WhatsUp Gold installer automatically installs/enables IIS 7.x, 8.x, or 10 on platforms where it is supported. If needed, you can verify which IIS 7.x, 8.x, or 10 OS features are installed/enabled and properly configured from the Windows Control Panel. Verify that the Web Server (IIS) Roles Services listed below have been installed and are enabled.
WhatsUp Gold requires the following Web Server Role Services for IIS 7.x, 8.x, or 10 at a minimum:
- Web Server
- ASP .NET
- Static Content
- HTTP Redirection
- Default Document
Framework and Accessibility Requirements
WhatsUp Gold requires the Microsoft .NET Framework and other Microsoft packages for scripting and software accessibility. The following are required software framework and support packages:
- Microsoft .NET Framework 4.5, included in installation program.
- PowerShell 2.0 (Optionally required for PowerShell scripting. Not included in the WhatsUp Gold installer. Refer to the Microsoft MSDN web site for more information about installing PowerShell).
- Microsoft Windows Scripting Host v5.7 (or later).
- Microsoft SAPI 5.1 (required for Text-to-Speech actions).
Please note, the Microsoft .NET Framework option is required. However, the following feature/component options cannot be enabled in the Microsoft .NET Framework options:
- .NET Framework Windows Communication Foundation HTTP Activation.
- Windows Communication Foundation Non-HTTP Activation.
Web Interface Requirements
The following web browsers are currently supported for use with WhatsUp Gold 2017:
- WhatsUp Gold Web interface:
- Microsoft Internet Explorer 11
- Chrome v57
- Firefox 53
Supported Virtual Environments
WhatsUp Gold supports virtual hosts and virtual machines running on the following virtual environments:
- VMware vCenter Server versions 4.0, 4.1, 5.0, 5.5, and 6.0
- VMware ESX versions 3.5, 4.0, and 4.1
- VMWare ESXi versions 3.5, 4.0, 5.0, 5.1, 5.5, 6.0, and 6.5
- Hyper-V Server 2012
- Hyper-V Server 2012 R2
- Windows Server 2012 (Hyper-V Role enabled)
- Windows Server 2012 R2 (Hyper-V Role enabled)
Supported Wireless Devices
WhatsUp Gold supports the following devices:
- 16.2 - Cisco Small Business wireless devices (Cisco WAP321)
- 16.2.9 - Cisco 3650 Series Wireless LAN Controller with lightweight AP
- 16.2.8 - Cisco 5700 Series Wireless LAN controller
- 16.2.2 - Cisco WiSM2 (6500 Series) Wireless LAN controller
- 16.2.2 - Cisco Flex 7500 Series wireless LAN controller
- Cisco Aironet wireless LAN controllers and access points
- Cisco Airespace wireless LAN controllers and access points
- Aruba Mobility wireless LAN controllers and access points
- 16.2 - Meru Networks wireless devices
- 16.2 - Ruckus wireless devices
Supported Storage Devices
WhatsUp Gold supports the following storage devices:
- NetApp FAS series
- Dell EMC Unity
- Dell Compellant
Please see the in-product or online help for special considerations applicable to properly discovering and monitoring storage devices.
Network Traffic Analysis Software Requirements
Network traffic analysis requires:
- At least one routing device that supports one or more of the following protocols to send flow data to WhatsUp Gold:
- NetFlow versions 1, 5, 7, or 9
- NetFlow-Lite
- Flexible NetFlow
- NetFlow v9 NSEL (NetFlow Secure Event Logging)
- sFlow versions 2 or 5
- J-Flow
- IPFIX
- NetFlow versions 1, 5, 7, or 9
Hardware Requirement Guidelines
Hardware requirements vary depending on the WhatsUp Gold configuration. Increasing the number of devices monitored, number of monitors, types of monitors, polling intervals, or other configuration options can result in additional load on the server and database. Hardware configuration adjustments may be required to optimize performance for your network.
| Minimum server recommendations | 100 Devices / 500 Monitors* minimum required |
2,500 Devices / 12,500 Monitors* minimum required |
20,000 Devices / 100,000 Monitors* minimum required |
|---|---|---|---|
| Processor(s) | Quad-core | Quad-core | Quad-core |
| Processor speed | 2.6 GHz or more | 2.6 GHz or more | 2.6 GHz or more |
| RAM | 8 GB | 16 GB | WhatsUp Gold Server: 8 GB Dedicated SQL Server: 32 GB (64 GB recommended) |
| Database type | SQL Server 2014 Express Edition | Dedicated Microsoft SQL Server 2008 R2 / Microsoft SQL Server 2012 / Microsoft SQL Server 2014 | Dedicated Microsoft SQL Server 2008 R2 / Microsoft SQL Server 2012 / Microsoft SQL Server 2014 |
| Hard drive | 25 GB or more free space | OS/Application - 15 GB or more free space in RAID 1 Database files - 4 x 100 GB in RAID 10 |
OS/Application - 15 GB or more free space in RAID 1 Database files - 8 x 250 GB in RAID 10 Log files - 2 x 100 GB in RAID 0 Temp database files - 2 x 250 GB in RAID 0 |
| Network interface card | Minimum 100 Mbps (1 Gbps preferred) | 100 Mbps (1 Gbps preferred) | 1 Gbps |
| Video display resolution | 1280 x 1024 or higher | 1280 x 1024 or higher | 1280 x 1024 or higher |
| Sound card | SAPI-capable sound card required for Text-to-Speech actions | SAPI-capable sound card required for Text-to-Speech actions | SAPI-capable sound card required for Text-to-Speech actions |
| Modem and phone line1 | Required for pager, SMS, and beeper actions; modem pooling is not supported | Required for pager, SMS, and beeper actions; modem pooling is not supported | Required for pager, SMS, and beeper actions; modem pooling is not supported |
| GSM modem1 | Required for SMS Direct actions | Required for SMS Direct actions | Required for SMS Direct actions |
Please note, SQL Server 2012 SP3 is not supported.
1 Connection to modem is through a USB or serial port
Recommendations for accessing WhatsUp Gold 2018
Progress recommends accessing the WhatsUp Gold server using a browser installed on a remote machine. The following specifications are recommended for optimal performance when accessing the WhatsUp Gold server.
| Minimum server recommendations | 100 Devices / 500 Monitors* minimum required |
2,500 Devices / 12,500 Monitors* minimum required |
20,000 Devices / 100,000 Monitors* minimum required |
|---|---|---|---|
| RAM | 8 GB | 8 GB | 16 GB |
| Processor | i5 Class | i7 Class | i7 Class |
| Video display resolution | 1280 x 1024 or higher | 1280 x 1024 or higher | 1280 x 1024 or higher |
| Sound card | SAPI-capable sound card required for Text-to-Speech actions | SAPI-capable sound card required for Text-to-Speech actions | SAPI-capable sound card required for Text-to-Speech actions |
*The performance for the number of devices and monitors supported is dependent upon several system variables such as server processor and memory size, polling frequency, round-trip time (RTT) for polling distance, the amount of time for which data is archived in the database, types of monitors polled (for example, SNMP-type monitors are significantly more efficient than WMI monitors), and other factors.
Poller Requirements
Depending on the network environment and product deployment, WhatsUp Gold can poll up to a maximum of 20,000 devices and up to 100,000 monitors with one WhatsUp Gold server and additional pollers (additional pollers required depend on the amount of SNMP and WMI monitors). Additional pollers installed on your WhatsUp Gold system transmit active monitor and performance monitor data to the WhatsUp Gold server. Extending polling activity across multiple pollers increases the number of devices for which WhatsUp Gold can poll and collect data to send back to the WhatsUp Gold system. Using additional pollers, WhatsUp Gold can efficiently scale polling operations to a larger number of network devices, ultimately providing the capacity to monitor and manage larger networks. Additional pollers may be installed on any Windows system on the network, other than the WhatsUp Gold server.
Minimum required for each additional poller
- Processor(s): Dual-core
- Processor speed: 2 GHz
- RAM: 4 GB
- Hard drive space for application: 2 GB
- Network interface card: 100 Mbps
- OS support: See Operating system and virtual environment requirements section above
Pricing Notes:
- Requires customer to provide their product serial number and e-mail address to e-mail renewal information
- Customer eligible if prior service agreement is expired between 0 and 3 months and no major version of WhatsUp Gold has been released.
- New service expiration date is one year from prior expiration date
- If prior service agreement is expired between 0 and 3 months and Progress released a major version of WhatsUp Gold while it was expired, customer must renew at this price
- Includes update to major version release. New service expiration date is one year from prior expiration date
- If prior service agreement is expired between 3 and 15 months customer must renew at this price
- Includes update to major version release (if applicable). New service agreement expiration date is one year from the date of purchase
- Upgrade available where service agreement is not expired or expired no more than 15 months. Expired more than 15 months must buy new.
- Service agreement expires one year from the purchase date of the Upgrade
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