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Ipswitch WhatsUp Gold Standard
Essential Network Monitoring for Small and Mid-sized Business


Ipswitch WhatsUp Gold Standard

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Overview:

WhatsUp Gold Standard Edition is an extensive, inexpensive solution for small and midsize businesses operating single-site networks. With its easy to use tools, you’ll discover, map, and manage your network in minutes.

Your IT team gets the control, insight and automated resolution needed to:

  • Avoid downtime - find and fix problems fast
  • Automatically discover, inventory and monitor all devices on your wired and wireless networks
  • Eliminate alert storms with automatic dependency discovery and alert suppression
  • Quickly visualize and isolate performance problems with dynamic Layer 2/3 maps
  • Gain total visibility at much less cost with our industry-leading device-based licensing: never again settle for partial visibility and unexpected upcharges at renewal time
  • Get up and running in less than one hour

Network Monitoring Software

Get at-a-glance up/down status and performance information for network devices, servers, storage and wireless - whether in the cloud or on-premises. Expand your management tool kit by adding proactive monitoring for network traffic, applications, virtual environments and device configurations – all through the same intuitive interface.

Up/Down Availability and Performance. At-a-Glance.

See what's up and what's down instantly. Get complete visibility to the status of network devices, systems and applications whether they are in the cloud or on-premises. Receive proactive notifications through SMS, email, web or Slack so you know about developing issues before users report them.

Features:


Automatically Discover and Map Your Entire Network

Automated Discovery & Mapping

WhatsUp Gold Layer 2/3 Discovery identifies all of the devices on your network including your routers, switches, servers and more. WhatsUp Gold features Seed Scan technology which discovers all devices on the network by automatically learning your network topology. It can also discover the network using an IP Range Scan, from a Start and End IP Address and discovers all port-to-port connectivity and network dependencies.

WhatsUp Gold automatically generates Layer 2/3 network maps of your core infrastructure, Windows® infrastructure, servers, printers and more. The unique interactive network map displays your entire IT environment from end-to-end, quickly showing the status of every device and letting you see your end-to-end network health at a glance. Network administrators can click on any device to instantly display its status, properties and assigned monitors, or they can drill-down to dashboards displaying detailed performance data.

Monitor Network Health with Customizable Alerts

Smart Alerting & Actions

WhatsUp Gold provides real-time alerts via email, text, and logging. Alerts empower you to proactively respond to problems before they impact users, applications and the business. WhatsUp Gold issues an alert when a device or monitor changes state (e.g., from an up state to a down state) or when a performance threshold is exceeded – for example, when memory utilization exceeds 75 percent. WhatsUp Gold’s “smart” alerting uses the network dependencies automatically identified in the discovery process to eliminate alert storms and quickly identify the root causes of network problems. The WhatsUp Gold Alert Center displays threshold-based alerts in a single dashboard.

You can create action policies for alerts including event logging, email, texting, and automated self-healing actions such as restarting an application service or any other action that can be initiated by a PowerShell script.

Manage & Monitor Your Infrastructure

WhatsUp Gold continuously monitors the availability and performance of your infrastructure from routers, switches, and firewalls through to your servers and applications. In short, WhatsUp Gold can monitor anything with an IP address that can be accessed with standard monitoring protocols including ICMP and SNMP.

Reporting & Inventory

WhatsUp Gold delivers an easy-to-customize reporting environment. You can select from hundreds of out-of-the-box views or easily create drag-and-drop dashboards that provide a quick assessment of overall IT health – even detailed drill-down dashboards to isolate the root causes of performance problems. These dashboards can help you quickly resolve performance problems across your organization.

WhatsUp Gold also features integrated inventory reporting including hardware inventory, reports on installed software and updates, warranty reports, and more. These reports save both time and money and can decrease year-end IT inventory activities from weeks to minutes. The reports will also help you find under-utilized hardware resources that can be re-deployed and identify unlicensed software to avoid expensive true-up costs.


Add-On Modules:


Network Traffic Analysis

Network Traffic Analysis

With the addition of Network Traffic Analysis, your network devices can send flow records to port 9999 on the WhatsUp Gold server. We support a wide variety of flow protocols including NetFlow, NSEL, sFlow, J-Flow and IPFIX and includes features like:

  • A centralized view of network traffic data with built-in reports
  • Top application reports using Cisco's NBAR classification data
  • CBQoS reports for the details on class-based policies

Application Monitoring

Application Monitoring

Powerful application monitoring tools include the ability to record web transactions data to generate scripts and monitor the response times of web-applications. Quickly isolate the root causes of performance problems with features that include:

  • Built-in, customizable monitoring profiles for Microsoft Exchange, SQL, SharePoint, and Active Directory
  • Dashboard and reporting tools let you view the health of all the applications, individual application or troubleshoot at the component level.

Configuration Management

Configuration Management

Support compliance requirements for HIPAA, SOX, FISMA and PCI DSS and other regulations. The Configuration Manager gives you a set of tools that will automate the process of backing up configurations for network devices that support Telnet or SSH. Other features include:

  • Alerts for configuration changes (authorized or not)
  • Audits that compare running configurations against defined policies
  • Built-in scripts for SNMP string changes, user name adds/removals, configuration backups

Virtual Environment Monitoring

Virtual Monitoring gathers performance statistics for the host server and guest, maps out the virtual environment, and allows users to be notified based on information in event logs coming from the Hyper-V/VMware management server.

You can also discover management services (such as VMware vCenters) or individual hypervisors (Hyper-V, ESX/ESXi) running in an unmanaged environment. Using management services to discover virtual machines provides monitoring and logging continuity required in high-availability, fault tolerant or workload managed environments.

Failover Manager

Assure minimal monitoring downtime. Automatically switch WhatsUp Gold from a primary server to a standby server when the primary system is not functioning normally. The Failover Console displays primary server and secondary server data including:

  • The machine's host server address
  • Machine status states including: Active - currently polling the network, Standby - ready to assume network polling, Down - unable to perform network polling, or Unknown

Distributed Monitoring

Gain more visibility to remote networks. The distributed network monitoring feature extends the capabilities of WhatsUp Gold to multiple remote networks, allowing a central installation server and one or more remote installations.

Monitor remote installations from a designated central server. Leverage distributed reports to create remote site dashboard views. A number of remote installations can send data back to the central server creating a unified view for managing multiple remote networks.


What's New:

Monitor More of What Matters

WhatsUp Gold 2018 has a whole host of user-driven improvements that let you proactively monitor more of what matters and give you instant visibility into the status of your network environment.

AWS & Azure Performance Monitoring

WhatsUp Gold automatically discovers, maps and monitors cloud environments including Amazon Web Services and Azure servers. You can monitor, report and alert on the status and performance of every metric your cloud service collects via its own native API. Not only does this allow you to track cloud resource usage, it also allows you to track cloud billing and show this report on a simple dashboard. Use WhatsUp Gold to track long-term trends - something impossible with the 60 or 90-day metrics most cloud providers support.

AWS & Azure Performance Monitoring
Visibility to Interface Utilization

Visibility to Interface Utilization

A new overlay provides a visual representation or ‘heat map’ of the status of links between your devices. With one click you can see which interface links are fine (green), becoming congested (yellow) or approaching capacity (red).

Enhanced Wireless Monitoring

WhatsUp Gold 2018 lets you monitor your wireless network in more detail with new monitors like radio type for better diagnostics. It also supports Cisco Meraki cloud-based wireless management and updates the wireless overlay with a clearer display of active SSIDs for each AP.

Enhanced Wireless Monitoring
More At-a-Glance Visibility

More At-a-Glance Visibility

Display at-a-glance network status with a new, interactive Overview dashboard. Identify and categorize your device icons with a library of 200+ new designs that can be applied via device roles. See a passive monitor indicator on device icons in the map view. Extend storage monitoring capabilities to the Dell Compellent family of devices. Broadcast alerts to the entire IT team with new Slack integration. WhatsUp Gold 2018 makes it easier than ever to find and fix problems fast across your entire network environment.


System Requirements:

Operating System Requirements

  • For evaluation purposes, WhatsUp Gold operates on Windows Pro 7, 8.1, and 10. However, production level support requires Windows Server versions only. See below for supported Windows Server platforms.
  • Installing WhatsUp Gold on a domain controller is not recommended or supported.
  • If WhatsUp Gold is hosted in virtual environments, to prevent licensing issues, make sure that you assign a static MAC address to the virtual machine on which WhatsUp Gold is operating. Refer to your virtual machine software help documentation for information about assigning a static MAC address for the virtual machine.
  • WhatsUp Gold requires quad-core processors @ 2.6 GHz (min). If you are installing WhatsUp Gold on a virtual machine, make sure that your guest VM has at least four CPU cores allocated to it.

WhatsUp Gold supports the following Windows Server platforms:

  • Microsoft Windows Server 2016 Standard (WhatsUp Gold 2017 Service Pack 2 and later)
  • Microsoft Windows Server 2012 R2 (64-bit) with Desktop Experience
  • Microsoft Windows Server 2012 (64-bit) with Desktop Experience
  • Microsoft Windows Server 2008 R2 (64-bit)
  • Microsoft Windows Pro 7, 8.1, and 10 for product evaluation

Web Server Requirements

Web services are required for the web-enabled functionality and reporting provided by WhatsUp Gold:

If you install WhatsUp Gold on: IIS version 7.x IIS version 8.x IIS version 10.0
Windows 7 Professional / Enterprise / Ultimate    
Windows 8.1    
Windows 10    
Windows Server 2008 R2    
Windows Server 2012 R2    
Windows Server 2016    

The WhatsUp Gold installer automatically installs/enables IIS 7.x, 8.x, or 10 on platforms where it is supported. If needed, you can verify which IIS 7.x, 8.x, or 10 OS features are installed/enabled and properly configured from the Windows Control Panel. Verify that the Web Server (IIS) Roles Services listed below have been installed and are enabled.

WhatsUp Gold requires the following Web Server Role Services for IIS 7.x, 8.x, or 10 at a minimum:

  • Web Server
  • ASP .NET
  • Static Content
  • HTTP Redirection
  • Default Document

Framework and Accessibility Requirements

WhatsUp Gold requires the Microsoft .NET Framework and other Microsoft packages for scripting and software accessibility. The following are required software framework and support packages:

  • Microsoft .NET Framework 4.5, included in installation program.
  • PowerShell 2.0 (Optionally required for PowerShell scripting. Not included in the WhatsUp Gold installer. Refer to the Microsoft MSDN web site for more information about installing PowerShell).
  • Microsoft Windows Scripting Host v5.7 (or later).
  • Microsoft SAPI 5.1 (required for Text-to-Speech actions).

Please note, the Microsoft .NET Framework option is required. However, the following feature/component options cannot be enabled in the Microsoft .NET Framework options:

  • .NET Framework Windows Communication Foundation HTTP Activation.
  • Windows Communication Foundation Non-HTTP Activation.

Web Interface Requirements

The following web browsers are currently supported for use with WhatsUp Gold 2017:

  • WhatsUp Gold Web interface:
    • Microsoft Internet Explorer 11
    • Chrome v57
    • Firefox 53

Supported Virtual Environments

WhatsUp Gold supports virtual hosts and virtual machines running on the following virtual environments:

  • VMware vCenter Server versions 4.0, 4.1, 5.0, 5.5, and 6.0
  • VMware ESX versions 3.5, 4.0, and 4.1
  • VMWare ESXi versions 3.5, 4.0, 5.0, 5.1, 5.5, 6.0, and 6.5
  • Hyper-V Server 2012
  • Hyper-V Server 2012 R2
  • Windows Server 2012 (Hyper-V Role enabled)
  • Windows Server 2012 R2 (Hyper-V Role enabled)

Supported Wireless Devices

WhatsUp Gold supports the following devices:

  • 16.2 - Cisco Small Business wireless devices (Cisco WAP321)
  • 16.2.9 - Cisco 3650 Series Wireless LAN Controller with lightweight AP
  • 16.2.8 - Cisco 5700 Series Wireless LAN controller
  • 16.2.2 - Cisco WiSM2 (6500 Series) Wireless LAN controller
  • 16.2.2 - Cisco Flex 7500 Series wireless LAN controller
  • Cisco Aironet wireless LAN controllers and access points
  • Cisco Airespace wireless LAN controllers and access points
  • Aruba Mobility wireless LAN controllers and access points
  • 16.2 - Meru Networks wireless devices
  • 16.2 - Ruckus wireless devices

Supported Storage Devices

WhatsUp Gold supports the following storage devices:

  • NetApp FAS series
  • Dell EMC Unity
  • Dell Compellant

Please see the in-product or online help for special considerations applicable to properly discovering and monitoring storage devices.

Network Traffic Analysis Software Requirements

Network traffic analysis requires:

  • At least one routing device that supports one or more of the following protocols to send flow data to WhatsUp Gold:
    • NetFlow versions 1, 5, 7, or 9
      • NetFlow-Lite
      • Flexible NetFlow
      • NetFlow v9 NSEL (NetFlow Secure Event Logging)
    • sFlow versions 2 or 5
    • J-Flow
    • IPFIX

Hardware Requirement Guidelines

Hardware requirements vary depending on the WhatsUp Gold configuration. Increasing the number of devices monitored, number of monitors, types of monitors, polling intervals, or other configuration options can result in additional load on the server and database. Hardware configuration adjustments may be required to optimize performance for your network.

Minimum server recommendations 100 Devices / 
500 Monitors*
minimum required
2,500 Devices / 
12,500 Monitors*
minimum required
20,000 Devices / 
100,000 Monitors*
minimum required
Processor(s) Quad-core Quad-core Quad-core
Processor speed 2.6 GHz or more 2.6 GHz or more 2.6 GHz or more
RAM 8 GB 16 GB WhatsUp Gold Server: 8 GB
Dedicated SQL Server: 
32 GB (64 GB recommended)
Database type SQL Server 2014 Express Edition Dedicated Microsoft SQL Server 2008 R2 / Microsoft SQL Server 2012 / Microsoft SQL Server 2014 Dedicated Microsoft SQL Server 2008 R2 / Microsoft SQL Server 2012 / Microsoft SQL Server 2014
Hard drive 25 GB or more free space OS/Application - 15 GB or more free space in RAID 1
Database files - 4 x 100 GB in RAID 10
OS/Application - 15 GB or more free space in RAID 1
Database files - 8 x 250 GB in RAID 10
Log files - 2 x 100 GB in RAID 0
Temp database files - 2 x 250 GB in RAID 0
Network interface card Minimum 100 Mbps (1 Gbps preferred) 100 Mbps (1 Gbps preferred) 1 Gbps
Video display resolution 1280 x 1024 or higher 1280 x 1024 or higher 1280 x 1024 or higher
Sound card SAPI-capable sound card required for Text-to-Speech actions SAPI-capable sound card required for Text-to-Speech actions SAPI-capable sound card required for Text-to-Speech actions
Modem and phone line1 Required for pager, SMS, and beeper actions; modem pooling is not supported Required for pager, SMS, and beeper actions; modem pooling is not supported Required for pager, SMS, and beeper actions; modem pooling is not supported
GSM modem1 Required for SMS Direct actions Required for SMS Direct actions Required for SMS Direct actions

Please note, SQL Server 2012 SP3 is not supported.
1 Connection to modem is through a USB or serial port

Recommendations for accessing WhatsUp Gold 2018

Ipswitch recommends accessing the WhatsUp Gold server using a browser installed on a remote machine. The following specifications are recommended for optimal performance when accessing the WhatsUp Gold server.

Minimum server recommendations 100 Devices / 
500 Monitors*
minimum required
2,500 Devices / 
12,500 Monitors*
minimum required
20,000 Devices / 
100,000 Monitors*
minimum required
RAM 8 GB 8 GB 16 GB
Processor i5 Class i7 Class i7 Class
Video display resolution 1280 x 1024 or higher 1280 x 1024 or higher 1280 x 1024 or higher
Sound card SAPI-capable sound card required for Text-to-Speech actions SAPI-capable sound card required for Text-to-Speech actions SAPI-capable sound card required for Text-to-Speech actions

*The performance for the number of devices and monitors supported is dependent upon several system variables such as server processor and memory size, polling frequency, round-trip time (RTT) for polling distance, the amount of time for which data is archived in the database, types of monitors polled (for example, SNMP-type monitors are significantly more efficient than WMI monitors), and other factors.

Poller Requirements

Depending on the network environment and product deployment, WhatsUp Gold can poll up to a maximum of 20,000 devices and up to 100,000 monitors with one WhatsUp Gold server and additional pollers (additional pollers required depend on the amount of SNMP and WMI monitors). Additional pollers installed on your WhatsUp Gold system transmit active monitor and performance monitor data to the WhatsUp Gold server. Extending polling activity across multiple pollers increases the number of devices for which WhatsUp Gold can poll and collect data to send back to the WhatsUp Gold system. Using additional pollers, WhatsUp Gold can efficiently scale polling operations to a larger number of network devices, ultimately providing the capacity to monitor and manage larger networks. Additional pollers may be installed on any Windows system on the network, other than the WhatsUp Gold server.

Minimum required for each additional poller

  • Processor(s): Dual-core
  • Processor speed: 2 GHz
  • RAM: 4 GB
  • Hard drive space for application: 2 GB
  • Network interface card: 100 Mbps
  • OS support: See Operating system and virtual environment requirements section above

Pricing Notes:

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#NM-5USR-0170
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#NM-5UZV-0170
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#NM-59MP-0170
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